Purchase Help

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Order Method

Order Online

Only five steps are needed to purchase in FiberStore, you need say nothing with Sales in FiberStore. Just register and log in, choose what you want, add to the cart, edit payment and shipping information, finish an order. Yes, the procedure is so simple! This way can eliminate the effect of Time Difference, and make your shopping so easy!

Purchase Order

Purchase Order is a payment method used by companies (usually, it is not available to individuals). We do not automatically offer this payment method on your account as we found that it was not suitable to all products sold through our service and confused some purchasers. If you feel that this payment method is appropriate to your product and

Proforma Invoice Order

If you have some special requirements about your purchase, or you want to make something clear, you can contact us directly. If you are an regular customer, you must have a sale representative in FiberStore. However, if you are a new customer, you can register in FiberStore first, and then, one of our sales will contact you voluntarily, or you can leave

a message to service@orelink.com, a sale will be arranged to contact you within 12 hours.After you make a agreement with your sale representative in FiberStore, the sale will send you a PI (Proforma Invoice), and according to the PI, you can know the detailed product description, invoice number, shipping issues, and the payment information, etc. You order will be finished through your negotiation with our sales.

How to Request a Tracking Number or Order Status

Send an email to service@orelink.com. On the subject line write “Status or Tracking requested for Order (write in order number)”. If you have received part of the order please let us know which items you are still waiting for in the body of the email. Or you can contact your sale representative directly, and ask for the tracking numbers.Please note that tracking numbers are usually not available until at least the day following placing of the order.

Delivery Time

FiberStore offers 1-2 days process time on most online orders meaning that your order will ship within a 48-hour period from the time it was received, excluding weekends and holidays.

And according to shipping methods, delivery time around the world is estimated as follows:

FedEx Overnight: Within 1-4 business days
DHL: Within 2-6 business days
EMS: Within 4-15 business days
UPS: Within 2-5 business days
Hong Kong Post Airmail: Within 10-30 business days

 

If you want to know more shipping and payment, please visit our website shipping guide and payment methods.

After-Sale Service

FiberStore provide high quality products, and try to meet customers’ requirements, however, in few cases, you are not satisfied with our goods, don’ t worry about that, you can enjoy a 60 Days Return & Exchange Policy in FiberStore, even, you don’ t need to worry about the shipping fee when you decide to exchange or return your items.

What’ s more, if you have some questions about usage of your purchase, you can write an email to our service@orelink.com. Tell us your problems, then we will do our best to help you.