- Apply for RMA
- Print RMA & Prepare
- Attach Return Label
- Ship It!
Please Note: RMA numbers are valid for 30 days after the day of issuance and cannot be extended or re-issued.
We are unable to accept returns without an RMA number.
Products must be returned freight prepaid.
Additional charges for handling or freight are refunded only in cases of defective products.
All returns except customized products enjoys 30 days no reason return, Orelink.COM reserves the right to authorize product returns beyond 30 days.
Custom products are non-cancelable and non-refundable, orelink.COM reserves the right to authorize returns.
Once you're ready, please start here to return an item.
Once your RMA has been approved, please ship to:
212 W Palmer AVE
APT 10 Glendale
Consignee: Service Center
Tel: +1 (213) 212 9449
Products must be returned freight prepaid, and we recommend that you insure the package, as you are responsible for risk of loss on all returned packages. We also recommend that you make sure you pack the carton properly for return, as Orelink.COM will not issue credit for product damaged en route back to us due to poor shipping practices. We do not issue call tags for product returns.
Returned products must be clean, undamaged, and complete with all manuals, accessories, documents and packaging. The items must be in a resalable condition free of any non-removable labels or writing on the product or product packaging. The product must also have with it upon return to us a copy of the original invoice or packing slip, and the appropriate RMA paperwork must be completed and in our possession (preferably with a copy enclosed in the box upon return). Products received by us which do not meet these conditions will be subject to additional charges and/or will not be processed as returns, and we will attempt to contact you to determine the disposition of these goods prior to their disposal.
If your item is not working properly please contact us for help in trouble-shooting your application. In rare cases we do find that we have a defective item, and in that case you can return that item to Orelink.COM within 30 days for replacement or repair. If the item belongs to Orelink.COM stock products, we will repair or replace that item (at our discretion) immediately upon receipt and evaluation of the original product. We can also cross-ship replacement products at a charge, and credit back the original transaction (upon receipt and evaluation of the original goods) in cases where the replacement item is needed immediately.
Any item that involves electronic components cannot be returned to us once opened except in cases of manufacturing defects. Products will be evaluated upon return to us to confirm they are defective prior to us completing disposition of the RMA.
For Orelink.COM stock products, your right of return covers products that are opened or unopened, and items you are returning because of defects or simply because you changed your mind. We offer a lifetime guarantee for all of stock products we manufacture to be free of defect in workmanship or components. Non-working products can be returned to us for repair or replacement at any time but we do not warrant them for misuse, or for any consequential damages from their use.
Custom cables and other build-to-order products are non-cancelable and non-refundable, Orelink.COM reserves the right to authorize product returns. All custom products are guaranteed to be free of defect in workmanship or components, but are not guaranteed for fit of purpose to the application. In cases where the customer has provided a configuration we do guarantee that the construction of the product matches the customer-provided specification. Products deemed defective will be replaced or repaired at our sole discretion. Custom products that were ordered incorrectly may be returned for rework at a 25% or 50% restocking fee which is defined by Orelink.COM. Please realize that the turnaround of these items is subject to our production schedule, and expedite fees may be necessary to provide immediate repair or replacement.
Orelink.COM reserves the right to authorize product returns beyond 30 days from the delivery date in some cases. If the product is accepted after 30 days, credit will be issued toward FUTURE PURCHASES ONLY and SOME ADDITIONAL RESTOCKING CHARGES MAY BE APPLIED.
Custom packaged or kitted items manufactured by Orelink.COM can be returned. However, these items are subject to a restocking fee up to 30%. Restocking fees for kitted or custom packaged items are assessed at the time of the return. Condition of items returned and related packaging will be strongly considered. Custom or sourced items included as part of a kit or that are custom packaged are subject to the Custom products or sourced item terms and conditions.
All credits from RMAs must be used within one calendar year of issue.